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Legal

Delete your Patchtime account

Last updated:

Draft — pending legal review. Not yet binding.

This page applies to Patchtime accounts, in the Android app (iOS later) and in the web app at app.patchtime.app. Patchtime is provided by Ahrbit UG (haftungsbeschränkt); full details are in our imprint.

Delete your account in the app

  1. Sign in to Patchtime: in the app, or in your browser at app.patchtime.app. You don’t need to install the app again to delete your account.
  2. Open the menu and go to Settings.
  3. Tap Delete account and confirm.

Your account is deleted right away. On the device you delete it from, its data is removed too.

If you can’t sign in

Forgot your password? You can reset it on the sign-in screen. If you still can’t get into your account, write to support@patchtime.app from the email address of your account, with the subject “Delete my account”. We delete the account within one month at the latest, usually much sooner, and confirm it by email.

What is deleted

Immediately and permanently:

  • your account: email address, name, sign-in details and active sign-ins
  • the people you added, with their schedules, records and photos
  • access to those people that you gave others (they lose it), and access others gave you
  • invitations you created
  • your customer record at RevenueCat, the service that handles Patchtime Pro

What is kept, and for how long

  • Backups: our database keeps automatic backups for up to 30 days. After that, deleted data is gone from them too.
  • Email delivery logs: our email provider keeps logs of the emails we sent you for 7 days.
  • Technical logs: request logs contain no personal content and are kept for up to 7 days.
  • Purchases: Patchtime Pro is bought through the app store, which keeps its own purchase records under its terms. We only receive payout reports from the store, which we keep as required by tax law. Deleting your account ends Pro; refunds are handled by the app store.
  • Data on your devices: what you use without an account stays on your device until you delete it (Settings → Delete data on this device) or uninstall the app. On other devices where you were signed in, the app no longer syncs; delete the data there the same way.

Questions

Write to support@patchtime.app. More about how we handle data is in our privacy policy.